+91-8347478281

World wide shipping | COD & Free Shipping in India

FAQ

  1. How do I place an order?
    Discover your favorite ensemble and select the product of your choice


  2. I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?
    Refund of handling charges varies as per the following -  
    1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.
    2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.
    3. If your order is subsequently cancelled by Cherry Blossom, we will refund your handling charges.

  3. How can I modify my order after having placed it?
    Please Contact our friendly customer service staff who would be glad to assist you.

  4. I have placed my Order! What's next?
    After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
    You can also track your order through our website by visiting ‘My account’ section.
    Please note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.

  5. How can I change my billing address?
    You need to login into your Cherry Blossom account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.

  6. How do I cancel my order?
    Please follow the steps below to raise a cancellation request.
    Please Contact our friendly customer service staff who would be glad to assist you.

  7. What are the cancellation timelines?
    Please Contact our friendly customer service staff who would be glad to assist you.

  8. If I cancel my order, how will I get my refund?
    Your refund mode depends upon payment mode of order placement:-
    1) If you have placed a COD order and used Cherry Blossom Reward points or Store credit in it, the amount will be refunded in the form of a Cherry Blossom Reward points or Store credit within 24 hours.
    2) If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 7-10 working days post refund initiation.

  9. How can I cancel one/few products from my order?
    Please Contact our friendly customer service staff who would be glad to assist you.

  10. Do you take orders over phone?
    Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.

  11. Can I return (a part of) my complete order at the time of delivery?
    Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued.
    This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.

  12. What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
    If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.
    Please check your bank/credit card account - Has it been debited? If yes please note a failed transaction is normally rolled back within 7 business days.
    The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
    If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
    The expected timelines are as below:
    - Net-Banking - 7 business days
    - Debit Card /Credit Card - 7 business days

  13. What happens to the Cherry Blossom Reward Points or Store credit deducted from my account for an unsuccessful order?
    We understand how important Cherry Blossom Reward Points or Store Credits are for our shoppers. Just in case your order was not successful but Cherry Blossom Reward Points or Store Credits has been deducted from your account, it will be credited to your account within 24 hrs. Please reach out to us in case of any discrepancy. In the end, we are happy to see you happy!

  14. Can I place a bulk order for an item(s)?
    Yes, Please Contact our friendly customer service staff who would be glad to assist you.

  15. How do I do a trial of the product I purchased?
    We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returns might not be possible for all the categories. For more elaborate information on the same, kindly, check our RETURN POLICIES.

  16. Can I add an item to my order after I have placed my order?
    Unfortunately no, however you can simply place another order.

  17. Can I use an international card on Cherry Blossom?
    Yes, you can make payments via major international credit and debit cards issued outside India.
    Is there any extra fee applicable on orders placed using International Card?
    We would like to inform you that Cherry Blossom does not charge any extra fee for payments made via International Cards. However, your bank or Payment Gateway might charge the exchange rate fee, if applicable. Please contact your bank regarding these fees.
    Please note, this Exchange Fee is non-refundable in case of returns.

  18. Can I select my preferred home currency while making the payment?
    Yes, you can choose your preferred home currency while making the payment.

  19. In which currency I will get the refund?
    Your refund will be made in Indian Rupee (INR) only irrespective of the currency used for making the payment. Also, no exchange fee will be charged again at that time.
    However, there might be a slight variation in the refund amount received by customer depending upon the currency conversion rate on the date of refund initiation.

  20. How is the GST amount decided?
    Following rules will govern whether GST will be applicable or not on the products purchased by you:
    1. GST Applicability: For a product, if the fulfillment is done on or after July 1st, 2017 and total discount percentage is equal to or more than 25% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
    2. If applicable, the amount of GST collected from customer depends on category
    3. Apparel/Clothing: Maximum 12% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
    4. Footwear: Maximum 15% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
    5. Watches: Maximum 18% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
    6. For products which fall under 28% GST slab, tax will be collected at 18% rate, from the customer.
    7. For products which fall under 18% GST slab, tax will be collected at 12% rate, from the customer.
    8. Accessories/Other Categories not covered above: Max 18% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

  21. How do I pay for my COD order?
    You can pay for Cash on Delivery orders by cash to the delivery person.
    In compliance with the guidelines issued by the Ministry of Finance, our delivery executives will be unable to accept Rs. 500 (old) and Rs. 1000 notes effective 09 November, 2016.

  22. What payment methods do you accept?
    We have various payment options to give you a delightful shopping experience. These are -
    Credit Card
    Debit Card
    Net-Banking
    Wallet
    Cash on Delivery*
    For certain products with high value (more than 10,000), only prepaid options are available.

  23. What happens if my debit/credit card has been compromised while making a payment online?
    We do not collect or store your debit/credit card information. If you suspect any such thing, then please report this to your bank immediately.

  24. Is it safe to shop online using my Debit card or Credit Card?
    We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.
    So be assured, it is completely safe to use your bank debit/credit card on our website.

  25. Why different GST is being charged on same product when different Coupons are applied?
    GST varies from Coupon to Coupon, some of the coupon discounts are offered by Sellers while some coupon discounts are offered by Cherry Blossom.
    In case, Coupon discount is offered by Seller then GST is charged post applying the discount Coupon Code. In case Coupon discount is offered by us then GST is charged before applying the discount Coupon Code.

  26. Is there a purchase limit for a Cash On Delivery purchase?
    Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using Netbanking or Creditcard.

  27. How can I pay if COD option is not available on my address?
    To give you the best possible service, our trust-worthy team of courier partners is on their feet, round the clock. Due to some unavoidable serviceability issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes of payment on the portal!
    Please keep in mind that we also restrict COD facility for certain customers, based on some repeated contingencies. For further information, please refer to our Terms and Conditions.

  28. What should I do if my payment fails?
    There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.
    If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on care@cherryblossom.fashion or give us a call, with your order number.

  29. Why isn't COD available to me?
    Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner.
    Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.
    Also, please note that COD as a mode of payment is not accepted for certain items like furniture.
    We have several other modes of payment for you to choose from. Please check ‘What all modes of payment does Cherry Blossom accept?’

  30. Why am I being charged GST on my order? What is GST?
     GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
    The GST amount, if applicable, can be viewed on the cart/checkout page.

  31. Will the GST Amount be refunded in cases I return/cancel my order?
    We offer you instant gratification with your every purchase! We hate to see you cancel/return your order, but promise to lend you a hand, till the very end.
    On return/cancellation of an order, the refund amount, including the GST collected would be refunded, in its entirety. In case of partial returns, the GST amount charged corresponding to that particular item(s) shall be refunded.

  32. Do I need to register to shop?
    We are always happy to welcome you as a guest shopper, and it is not necessary to register with us to shop on Cherry Blossom. However, registration will only help to enhance your shopping experience with Cherry Blossom. Also, we are able to keep you informed about your orders and refunds through email. You will be able to avail the benefits of Cherry Blossom Vouchers by logging in, using your, registered email ID.

  33. What do I do if I have forgotten my password or my password does not work?
    If you have forgotten your password, we will need to reset it for you. Please CLICK HERE to reset your password.Reach out to us if you face any issues.

  34. Do I need to type my address everytime I order?
    No! You don't need to type the address every time you place an order, and we dont forget our customers! An address once used will be saved in My Account -> saved addresses link.  You can go to your saved addresses and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using 'Add a new address' button. You can select any of the addresses instead of typing the shipping address while you are ordering.
    Save time, Keep shopping.

  35. By registering, will I automatically receive marketing emails from you?
    No registering does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter
    Will I get notifications on new arrivals, deals and discounts?
    You’ll be notified of all the offers via emails sent to your registered email id.

  36. How do I track my Order?
    We will be sending you regular SMS and email to keep a track of your order.
    I used my tracking number to check the details of my shipment but the information is not clear to me.
    Online shopping shouldn't be complicated at all! Courier companies use certain standard abbreviations and terminologies. Leave it to us to simplify those jargon terminologies for you!
    In transit = Your order is on its way to your city
    Out for delivery = Your order has reached your city and we will attempt to deliver it today
    Hold at hub = We tried delivering your order at least once and we will try again in 48 hours
    RTO in transit =Your order was undelivered and is on its way back to our warehouse.
    For further queries, don't hesitate to reach out to us on our customer care helpline (+91 83474-78281) . We are always happy to assist you.

  37. I should have received my order by now but I haven't. What do I do?
    We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order.
    If in case you can't find any notification from us and the promised time is over, please write to us at care@cherryblossom.fashion  and we will provide you with a solution.

  38. How do I return a product?
    In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website.
    To return a product in your order, just follow the simple steps below:
    1. Sign In- Sign in with your registered email ID or social ID (facebook or google+)
    2. Select My Order- Select My order from Cherry Blossom, Customer Drop down list.
    3. Click on Order Details- Click on Order details against the order you wish to return partially or fully.
    4. Click on Return- Click Return against the product you wish to return.
    5. Reason for Return: Fill the reason for return.
    Just follow the simple steps that are displayed in the dialogue box and a return request will be raised.

  39. I was charged handling fee for my order. If I return my order, will I get back the handling charge along with my refund?
    If you return an order delivered to you, handling charges will not be refunded.

  40. Can I change the mode of refund after raising a refund request?
    No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained.

  41. If I use partial Cherry Blossom credits and then do online payment, will I still get refund in form of partial JC and partially in my credit/debit account?
    As per the new company policy, we will be refunding the Cherry Blossom accounts in the form of Cherry Blossom Credits. This Store credit will be valid for one year from date of issue.

  42. If I am not able to provide my bank details, how will I get my refund?
    Do not worry, your money is safe with us. We will mail you a link where you can provide your bank details. Once we get the bank details, we will refund your money within next 2 to 3 business days.
    You can share your bank details by Email:
    care@cherryblossom.fashion
    You will be taken to form where you have to fill following details:-
    Account holder's name (as per bank records)
    Account number
    Bank name
    IFSC code
    Please fill the form with utmost care. Responsibility of providing correct bank details rests on you. Neither Cherry Blossom nor the seller will be liable for refund done to incorrect bank account because of error occurred while filling form.

  43. Where do I self ship my returns?
    In case your area is not serviceable and you have to self ship the product(s), please send the product(s) to the address given below -
    Cherry Blossom.com, Returns Processing Centre,
    Novarris Fashion Trading Private Limited.
    Plot no. 82A,Sector 18,
    Gurgaon, Haryana - 122015
    Estimated refund of Courier Charges will be:
    - For Product Weight less than or equal to 500 gm, Flat Rs. 80 will be refunded
    - For Product weight above 500 gm, refund will be equal to the amount mentioned on the courier slip or in proportion to the product weight (up to a maximum of Rs. 160/kg), whichever is minimum.

  44. What is Cherry Blossom's Return/ Exchange policy?
    Cherry Blossom offers a ’15 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 15 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. Our exchange service is absolutely free.
    Please check our Return or Exchange policy section.

  45. Are there certain categories of products which are non-returnable?
    Return policy does not apply to customized.
    To know whether return is available on your product, look for "15 Days Free Return/Exchange" sign on the product page.

  46. Can I return a part of my order?
    Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
    However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
    I was supposed to receive my refund by now but I haven't. What do I do?
    1. For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order.
    2. For Cherry Blossom credit refund, if any,  please not that the Cherry Blossom credit used at the time of placing the order will be refunded to you in the form of a Cherry Blossom voucher with 10 % extra value.
    3. For refund through NEFT (online bank transfer), please note that the refund amount will be credited into the same bank account that you had provided while placing refund request.
    We update our customers through emails at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email.
    Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary.
    If you haven't received any update from us or you have any concerns, please email us at care@Cherry Blossom.com.

  47. What is Cherry Blossom’s Refer and Earn Program?
    Cherry Blossom’s Refer and Earn Program gives you an opportunity to earn up to Rs. 3000 by inviting your friends to join Cherry Blossom App. You (referrer) will receive Rs. 600 Voucher (valid for 30 days and applicable on minimum purchase of Rs. 2000) in your account when your friend (referred) makes the first purchase on Cherry Blossom app. You can earn maximum of Rs. 3000 over a 3-month period through referrals while your friend will get 35% discount voucher (maximum discount of Rs 1000 with a validity of 30 days) applicable on a minimum transaction Rs. 1500.