Frequently Asked Questions

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Refund of handling charges varies as per the following –
1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.
2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.
3. If your order is subsequently cancelled by Cherry Blossom, we will refund your handling charges.

Please Contact our friendly customer service staff who would be glad to assist you.

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
You can also track your order through our website by visiting ‘My account’ section.
Please note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.

You need to login into your Cherry Blossom account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.

Please follow the steps below to raise a cancellation request.
Please Contact our friendly customer service staff who would be glad to assist you.

Please Contact our friendly customer service staff who would be glad to assist you.

Your refund mode depends upon payment mode of order placement:-
1) If you have placed a COD order and used Cherry Blossom Reward points or Store credit in it, the amount will be refunded in the form of a Cherry Blossom Reward points or Store credit within 24 hours.
2) If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 7-10 working days post refund initiation.

Please Contact our friendly customer service staff who would be glad to assist you.

Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.

Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued.
This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.

If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.
Please check your bank/credit card account – Has it been debited? If yes please note a failed transaction is normally rolled back within 7 business days.
The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
The expected timelines are as below:
– Net-Banking – 7 business days
– Debit Card /Credit Card – 7 business days

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